Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Chabad Router (“Chabad Router,” “we,” “us”), for the use of the Chabad Router website, web application, and mobile application (together, the “Service”). By creating an account, checking the acceptance box at signup, or using the Service, you agree to these Terms and to our Privacy Policy and Billing & Refund Policy, which are part of these Terms.

1. What the Service is

Chabad Router helps community organizations plan and run household visit and delivery routes: importing and managing a household directory, building optimized routes, guiding volunteers in the field, and recording and reporting visits.

2. Accounts and organizations

• You must provide accurate account information and keep your sign-in credentials secure. You are responsible for activity under your account.
• An organization account (“Organization”) is administered by its owner and admins. Plans include a stated number of member seats; additional seats may be purchased. Each seat is for one named individual — sharing one sign-in among multiple people is not permitted.
• You must be at least 18 years old (or the age of majority where you live) to create an account.
• We may suspend or terminate accounts that violate these Terms, abuse the Service, or remain unpaid, as described in Sections 6 and 10.

3. Plans, trials, renewals, and cancellation

Current prices are shown on our pricing page and at checkout; the price and terms shown at checkout govern your purchase. Plan details, including exactly when access starts and ends for each plan, are stated in the Billing & Refund Policy. In summary:

• Annual subscription. Starts with a free trial (length stated at checkout; a payment card is collected up front). When the trial ends you are charged the annual fee unless you cancel before the trial ends. The subscription renews automatically each year at the then-current price. We will email you a reminder before each renewal charge. You may cancel at any time; cancellation stops the next renewal, and your access continues until the end of the period already paid for.
• Seasonal passes and combos. One-time purchases covering a stated seasonal window. They do not renew.
• Mivtzoim plan. A discounted annual subscription subject to an eligibility review; the renewal and cancellation terms above apply.
• All sales are final. Except where the law of your state requires otherwise, or where these Terms say otherwise, fees are non-refundable. The annual plan’s free trial exists so you can evaluate the Service before being charged.

How to cancel: through your billing page in the Service, or by emailing hello@chabadrouter.com from the email on the account — cancellation is available by a method at least as simple as the method you used to sign up.

4. Your data and your responsibilities for it

• You own your data. Household records, notes, photos, run history, and other content your Organization enters or uploads (“Customer Data”) belong to your Organization. You grant us the limited rights needed to host, process, transmit, back up, and display Customer Data solely to provide and support the Service.
• Household information is other people’s information. Your Organization is responsible for having an appropriate basis to enter and use information about the households it serves (names, addresses, phone numbers, notes), for keeping it accurate, and for honoring requests from those individuals. We process Customer Data on your Organization’s behalf as described in the Privacy Policy.
• Do not enter data you have no right to use, and do not use the Service to harass, stalk, or contact people who have asked not to be contacted.

5. Acceptable use

You agree not to: (a) resell, rent, or provide the Service to third parties outside your Organization; (b) share seats or credentials; (c) probe, scan, or test the vulnerability of the Service, or bypass its access controls or usage limits; (d) use the Service to violate any law or the rights of others; (e) upload malicious code; (f) scrape or bulk-extract data other than your own Organization’s data through the features we provide.

6. Suspension and termination

We may suspend or limit access (typically making the account read-only) if fees are unpaid after their due date, or immediately if we reasonably believe the account is being used in violation of Section 4 or 5 or in a way that harms the Service or others. You may stop using the Service and cancel at any time. Sections 3, 4, 7, 8, 9, and 11 survive termination.

7. Data retention and export

Your Customer Data is preserved between seasons and after a plan lapses — a lapsed account becomes read-only, and your data remains visible and is not deleted for lapsing alone. You can delete your own account at any time from within the Service (web or mobile app) — unless you’re the only admin of an organization, in which case you must first make someone else an admin or delete the organization; this is immediate and permanent, with no grace period. An organization’s admin can also export the organization’s records (not including the doorstep photos, which are not exportable) as a spreadsheet and delete the organization itself, both from the Settings page in the Service. Deleting an organization is likewise immediate and permanent: it cancels any active subscription first, and any remaining paid time is forfeited and not refunded. You can still export your data or request a copy or deletion of your Organization’s data by emailing hello@chabadrouter.com — that path remains available as an alternative. We may permanently delete Customer Data of accounts that have been closed at your request, or after prolonged inactivity following reasonable notice to the account email.

8. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability, and non-infringement. In particular: routes, drive-time estimates, map data, and geocoded addresses are estimates produced from third-party data and may be inaccurate — always follow traffic laws and use your own judgment while driving. We do not guarantee uninterrupted or error-free operation.

9. Limitation of liability

To the fullest extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill; and (b) our total liability for all claims relating to the Service in any 12-month period is limited to the amounts you paid us for the Service in that period. Some states do not allow certain limitations, so parts of this section may not apply to you.

10. Indemnity

Your Organization will defend and hold us harmless from third-party claims arising from Customer Data or from your use of the Service in violation of these Terms or of law, except to the extent caused by our own breach of these Terms.

11. Governing law and disputes

These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law rules. Before filing any claim, both sides agree to try in good faith to resolve the dispute informally by email for 30 days. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Hennepin County, Minnesota, and both sides consent to their jurisdiction.

12. Changes to the Service and these Terms

We are actively developing the Service; features may change, improve, or be removed. We may update these Terms from time to time. For material changes we will notify the account email or show an in-app notice at least 14 days before the change takes effect; continued use after that date is acceptance. The current version is always available on our website.

13. Miscellany

These Terms (with the policies they incorporate) are the entire agreement between us about the Service. If a provision is unenforceable, the rest remain in effect. We may assign these Terms in connection with a sale or reorganization of the business; you may not assign them without our consent. Notices to us: hello@chabadrouter.com.

Questions? hello@chabadrouter.com